1. This restaurant is for the enjoyment and pleasure of our Guests, not the convenience of the staff or the owners. We guarantee:
a. That you will have a great experience every time you dine with us.
b. That we will earn your trust and enthusiastic endorsement
c. That we will never disappoint you or your friends
2. There is no smoking at the dining room tables. We realize this may be an inconvenience to some of our guests and we truly regret that, if you are reading this, you have already made the decision to give us a try and we believe your decision will be worth a few minutes of “cold turkey”, if not, the smoking light is always on outside.
3. Aside from smoking, at Flying Fish Cafe the answer is Yes, (…what’s the question?)
4. We will not greet you with a question “Two for dinner?” When you enter our restaurant, someone will actually smile at you and thank you for coming. We are truly glad that you are here.
5. We think it is fair to sell at a price higher than our cost in an effort to stay in business! However, we will never sacrifice quality to keep prices low. If we cannot do it right, we will not do it at all.
6. We use only the freshest of ingredients, our sauces and dressings are prepared daily in our kitchen. The breads are made fresh daily, without chemical preservatives.
7. Ask us for our recommendations; we will never tell you “everything is good here”. We do NOT consider that response, however accurate, to be particularly helpful as a recommendation.
8. We are proud of our recipes and their heritage. If you have any questions of how and item is prepared, ask, we can tell you.
9. We have a selection of reading glasses available if you forget yours, I know it’s rough when you pass 40.
10. Your server will at least stop by your table to say hello within two minutes, if not, dessert is on us tonight.
11. We use only premium Costa Rican coffee and we never let a pot sit longer than 30 minutes. You’ll never have to endure stale coffee here.
12. You will get all your necessary condiments with your meal. We will never make you wait while your food is getting cold while we get our act together.
13. We strive to be environmentally conscious. We minimize our use of environmentally hazardous chemicals, and our take out containers contain no CFC’s. It’s not complete, but it’s a good start. We recycle.
14. We serve hot food hot, cold food cold, period. How many restaurants can honestly make that statement?
15. We are proud of the cleanliness of our restrooms. We check them every half hour to be sure, but you know how quickly accidents can happen. If you find the restrooms need attention, please inform anyone on our staff, we will correct to problem at once.
16. We make a big deal out of birthdays, anniversaries, divorces and other cause for celebration. If you do not want some special attention, do not let us know you are celebrating a special occasion, if you do….do.
17. We will listen to you. We will find out what you want, how you want it, and we will deliver it to you that way. If for some strange reason we blow it, just stand up and yell “HELP!”. That’ll fix us.
18. George and the Staff firmly believe in providing an ample portion to each of their guests. If you do not feel that we have done this, we’ll fix more!
